F.A.Q.

FOR ALL INTERNATIONAL ORDERS, CUSTOMERS WILL BE RESPONSIBLE FOR ANY ADDITIONAL LOCAL CUSTOMS FEES AND DUTIES


What is H4X.gg and what does it have to do with Nickmercs and the MFAM.

 H4X⌝ is a full service merchandise and apparel company that artists and brands, like Nickmercs, use to design, manufacture, and ship their products to fans and companies worldwide. You will notice products come directly from the  H4X⌝ warehouse, which is also home to our talented and responsive customer service team at MFAM@Moniker.gg

We help streamers and brands create amazing apparel for both their individual web stores and retail outlets - we also develop tour merchandise for live event needs. We handle all aspects of merchandise production, so your favorite streamers and brands can focus on developing fresh and creative ideas, for you! Visit us at H4X.gg to learn more about us and our other initiatives.

I purchased all three items in the collector's bundle but did not receive a discount.

We will be applying a refund/discount of any purchase of all three items in a single order - you will also receive the collector's box.  If you purchased the items via separate checkouts, please email us at MFAM@Moniker.gg with your order numbers.

My order was affected by the sizing issue and the size that shows on my order invoice is not the size I intended to purchase.

The issue affecting size selections at checkout has been resolved. We will be contacting all purchasers that experienced this issue, in order to ensure they receive their correct size. If you have been affected by this issue, please email us at MFAM@Moniker.gg with your order number.

How long does shipping take?

This is a one-time, limited drop. Deliveries will be prioritized by time of purchase with the earliest orders being sent out within 10 business days. Due to what we expect will be high-demand, some orders may take up to 3-months to be received.

Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 4 p.m. EST, excluding weekends and major USA holidays.

All customers will be notified when their order has been processed and shipped via email with attached tracking number. Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

Excluded Countries 

Due to current global circumstances, we will be unable to ship MFAM products to the following regions: Russia, China, Brazil and South Africa.

Product Details

Sizes available for initial shipment are S-2XL, All 3XL and 4XL in hoodies and T-shirts are pre-order with a later shipping date.

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.